Lead Technical Success Specialist - CCaaS
such as Salesforce (Sales/Service Cloud), Adobe Experience Cloud, NICE, Genesys, Zendesk, or HubSpot. Prior experience managing...
such as Salesforce (Sales/Service Cloud), Adobe Experience Cloud, NICE, Genesys, Zendesk, or HubSpot. Prior experience managing...
, ticketing systems, or helpdesk software such as Halo PSA, ConnectWise, Autotask, or Zendesk Background in technology...
- Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential Excellent customer...
-on experience with CX platforms such as Zendesk, Freshdesk or Front. Understanding of CX metrics such as CSAT, SLAs or similar...
related) to customers Work on the support task list in Zendesk;Define, report and follow up on issues, and document... solutions in Zendesk to keep track of history and statistics;Report news or issues in team meetings or to the Team Leader...
), NoSQL databases, e.g. Cosmos DB or Couch DB Splunk, xMatters, New Relic etc. GitHub Zendesk & JIRA You will need...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
to interpret customer usage data Experience managing renewal, retention, or expansion objectives is preferred ZenDesk experience...
customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally... multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour...
, xMatters, New Relic etc. GitHub Zendesk & JIRA Requirements: Solid experience in delivering Java or other JVM languages...