hours per day Responsibilities: Build and implement Zendesk;manage customer support tickets and workflows;introduce... independently. Proven experience setting up Zendesk workflows, Shopify automations, and applying a process-improvement mindset...
product launches or business change projects Familiarity with customer service platforms such as Gorgias, Zendesk or Intercom...
channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations...-solving skills. Ability to work effectively under pressure and prioritise multiple tasks. Proficiency in Zendesk, Google...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...
and other C-suite stakeholders SaaS systems such as Salesforce, Dynamics, NICE, SAP, ServiceNow or Zendesk You'll ideally...
and reporting. Experience managing inquiries and support requests using data management or ticketing systems (e.g., Zendesk...
customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally... multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour...
is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting... sharing across the business. Provide timely and effective technical and procedural support to partners through Zendesk...
for serious complaints Using Zendesk and email Liaising with Marketing Team and QA / Legal / Ops where appropriate Postage/send outs...
is responsible for managing and resolving support cases submitted through Zendesk, as well as via phone, email, and live chat. Acting... sharing across the business. Provide timely and effective technical and procedural support to partners through Zendesk...