Head of Customer Service
tooling (for example Zendesk, Intercom or HubSpot Service) Fluent French and English, both spoken and written...
tooling (for example Zendesk, Intercom or HubSpot Service) Fluent French and English, both spoken and written...
Operations, QA, Knowledge Management, CX tooling, or similar roles Hands-on experience with support platforms such as Zendesk...
and senior leaders Oversee the ER case management system (Zendesk), ensuring accurate case tracking, reporting and data... (such as Zendesk), ensuring cases, updates and reporting are consistently accurate and well managed Outstanding communication...
AI Orchestration: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment...: Deep familiarity with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking...
: Oversee the management of AI interfaces (Zendesk and Gainsight), focusing on advanced dialogue flow, sentiment analysis... with AI/NLP platforms, LLMs, and digital adoption tools (e.g., Zendesk Ai, Gainsight PX) Design Thinking: Strong background...
customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. Build...
! Job description We are looking for a dynamic Application Support Engineer. The service desk will support various applications such as the Atlassian Suite, Zendesk... that you have: Experience supporting tools such as Atlassian, Zendesk, Google Workspace (Lead Criteria) Experience on a Service Desk...
elevation and document production using a ticketing system (Zendesk), ensuring balanced workloads and prioritising urgent tasks...
to resolve issues by collaborating internally and externally Familiar with tableau, zendesk, husbpot Experience handling...
Exposure to QA, testing, or technical support environments Familiarity with ticketing systems (e.g. Jira, Zendesk) Experience...