Senior Director, Global Customer Support (Relocate to Singapore)
platforms such as Zendesk and knowledge systems like Confluence. Proven success managing BPO / vendor relationships, including...
platforms such as Zendesk and knowledge systems like Confluence. Proven success managing BPO / vendor relationships, including...
thriving industry. Duties include: Respond to customer queries via Zendesk, primarily regarding order tracking, shortages...
, ZenDesk, or ServiceNow (ServiceNow preferred). Strong knowledge of PACS, RIS, VNA, and medical imaging workflows. Experience...
Salesforce/Zendesk workflows for large-scale support teams. Additional Information #LI-KS1 #LI-Hybrid Please be aware...
Salesforce/Zendesk workflows for large-scale support teams. Additional Information #LI-KS1 #LI-Hybrid Please be aware...
, ZenDesk, or ServiceNow (ServiceNow preferred). Strong knowledge of PACS, RIS, VNA, and medical imaging workflows. Experience...
Incident Management Mastery: Evolve incident management processes from manual environments (Slack) to unified tools (Zendesk... workflows (Zendesk, Service Desk, Slack) and utilise data insights to manage future demand through deflection, documentation...
in Solutions Engineering. Have experience integrating with CRM systems (Salesforce, Zendesk, etc.) and other third-party...
of tools like Talkdesk, Playvox, Zendesk, Verint & AWS Strong knowledge of WFM platforms such as Playvox, Teleopti, Verint...
and procedural assistance. This role is responsible for managing and resolving support cases submitted through Zendesk, as well... through Zendesk, phones, emails, and live chat channels. Take ownership of support cases ensuring accurate diagnosis...