Workforce Management Analyst
multiple, competing priorities, concurrently. Skilled in WFM tools (e.g., Calabrio, Genesys, Aspect...
multiple, competing priorities, concurrently. Skilled in WFM tools (e.g., Calabrio, Genesys, Aspect...
management software (e.g., Calabrio, NICE IEX, Verint, Aspect) Lean Six Sigma Black Belt (CLSSBB), Project Management Institute...
, Five9, Amazon Connect, MaestroQA, Calabrio, and AI contact center tools 5+ years of experience in Customer Operations...
, Teams, Calabrio, Omnichannel, UCaaS providers, etc.). Integration & Migration: Lead and oversee the integration...
are welcomed. Extensive Knowledge in Microsoft Office Suite. Extensive Knowledge of Software Systems-Calabrio, ServiceNow..., PowerBI, Hansen, Accela, enQuesta, DextrFlex, and Calabrio. Licensures and Certifications Desired but not required: Six...
or Calabrio Experience with querying data and database management specifically with creating and validating reports used to make...
Finesse, CUIC. â–ª Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio...
Management Tools such as Calabrio WFM is a plus Experience defining requirements and using data and metrics to draw business...
to Schedule within the Calabrio Scheduling software Attain Certification on Bank Products and Services Attain Certification...
, Skills & Abilities Working knowledge of Microsoft 365 Suite, Calabrio, Oracle, ServiceNow, Dextr- Connect Path, AWS Connect...