using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
, actionable plans. Proficiency with workforce planning tools (Calabrio), Excel/Google Sheets, and data visualization platforms...
, dashboards, and advanced Excel. Experience with Calabrio WFM/WFO, SAP, and CTI/ACD routing configurations. A minimum of 200Mb...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys... to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio Ability to work...
Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability...