platforms like Cisco, Avaya, or cloud solutions like Genesys, Nice/InContact, Aspect, Calabrio or other major solutions...
(e.g. Calabrio, Zendesk) systems. Customer-first mindset, proactively driving improvements to the end-user and customer...
(WFO) Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International) Calabrio...
to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase), with the ability to go beyond their limits Experience in fast...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...
Microsoft Excel as well as workforce management software, such as NICE IEX, or Calabrio in a business environment. Ability... (SLA). Experience with Workforce Management software - (forecasting, scheduling, performance tracking, and e.g., Calabrio...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...
, and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio - or comparable tools preferred...