Genesys System Admin
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
Proficiency with WFM applications (Calabrio) and data analysis tools (e.g., Excel, Tableau) and the ability to interpret complex...
with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality...
Services Call Center software (i.e. Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...
Center Experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce Management system Fluent...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys... to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio Ability to work...
Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
and accurate use of business systems and tools such as CRM, SAP, Microsoft office products, Calabrio, internet, etc. Ability...