, knowledge, WFM, QA/QM, analytics), including direct partnerships with key providers (e.g., Cisco, Calabrio). Partner with IT...
, knowledge, WFM, QA/QM, analytics), including direct partnerships with key providers (e.g., Cisco, Calabrio). Partner with IT...
, knowledge, WFM, QA/QM, analytics), including direct partnerships with key providers (e.g., Cisco, Calabrio). Partner with IT...
and knowledge of Calabrio Workforce Management system Fluent in Conversational Spanish Pay is based on several factors including...
, knowledge, WFM, QA/QM, analytics), including direct partnerships with key providers (e.g., Cisco, Calabrio). Partner with IT...
, Calabrio, and Webex AI Agent. Perform site walkthroughs, inventory voice endpoints, assist with phone placement and cutover... platforms, including Salesforce, ServiceNow, Calabrio, and Webex AI Agent. These integrations are intended to reduce the need...
and knowledge of Calabrio Workforce Management system Fluent in Conversational Spanish Pay is based on several factors including...
Services Call Center software (i.e. Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make...
, Calabrio AI/automation: chatbots, knowledge management systems Strong analytical skills: Excel/Google Sheets (advanced...
Proficiency with WFM applications (Calabrio) and data analysis tools (e.g., Excel, Tableau) and the ability to interpret complex...