Job Description: At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission... be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team recognized for their passion...
Job Description: At Calabrio/Verint, we believe customer engagement is the core of every global brand. Our mission...: You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team...
Experience with WFM platforms such as: Aspect/Alvera, Genesis WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site...
. Work in collaboration with Business Systems Manager for Five9 & Calabrio on system related gaps and potential enhanced...
, telephony, databases, and tools such as Salesforce, AWS, and Calabrio. Experience with QuickBooks is highly desirable. Proven...
, REST). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding...
, Calabrio, etc. Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns) Experience...
platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and/or vendor/BPO...
of extensive agent files;Adept with People Connect and Calabrio or other Workforce Management scheduling platforms. Preference...
regulations and guidelines highly desired Preferred Knowledge of Epic Software, use of Rfax, and Calabrio Call System Preferred...