Senior Contact Center Engineer
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
, Calabrio, and Webex AI Agent. Perform site walkthroughs, inventory voice endpoints, assist with phone placement and cutover... platforms, including Salesforce, ServiceNow, Calabrio, and Webex AI Agent. These integrations are intended to reduce the need...
platforms (Calabrio, TelStrat). Experience operating within managed services and offshore delivery models. Healthcare...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
optimization, compliance, and analytics platforms (Calabrio, TelStrat). Experience operating within managed services and offshore...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...
with Calabrio WFM and Cisco WebEx. (Preferred) Physical Demands and Working Environment: The physical demands and working...
with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX, Verint, Aspect) preferred. Prior experience using call center...
Services Call Center software (i.e. Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make...