scheduling accuracy and promote standard work. Perform a minimum of three Calabrio phone audits for each direct report monthly...
to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase), with the ability to go beyond their limits Experience in fast...
, REST). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding...
solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards and other related reporting...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint..., SSO, Calabrio/Verint, and 2Ring systems. Strong analytical skills with experience in report building and call center...
, Aspect, Calabrio, Genesys WFM) Partner with scheduling teams to convert forecasts into staffing plans and schedules Ensure...
in MS Office (Word, Excel) Basic knowledge of monitoring software preferred (i.e. Zoom Call Recording, Calabrio, NICE Call...
and automation tools Demonstrated experience with workforce management software (e.g., NICE IEX, Verint, Genesys, Calabrio...
Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration... with REST APIs, scripting, and system integrations. Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring...
, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM...