Services Call Center software (i.e. Cisco or Calabrio). 4. Monitoring Call Center metrics and service levels and make...
, Calabrio AI/automation: chatbots, knowledge management systems Strong analytical skills: Excel/Google Sheets (advanced...
? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction... becomes an opportunity, and every insight drives meaningful change. Introducing Calabrio - The trailblazers in customer...
Proficiency with WFM applications (Calabrio) and data analysis tools (e.g., Excel, Tableau) and the ability to interpret complex...
and accurate use of business systems and tools such as CRM, SAP, Microsoft office products, Calabrio, internet, etc. Ability...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys... to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio Ability to work...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint...
Support technologies (e.g. Calabrio), reporting frameworks, and process governance, ensuring consistency, scalability...