, dashboards, and advanced Excel. Experience with Calabrio WFM/WFO, SAP, and CTI/ACD routing configurations. A minimum of 200Mb...
, Calabrio, and Webex AI Agent. Perform site walkthroughs, inventory voice endpoints, assist with phone placement and cutover... platforms, including Salesforce, ServiceNow, Calabrio, and Webex AI Agent. These integrations are intended to reduce the need...
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
platforms (Calabrio, TelStrat). Experience operating within managed services and offshore delivery models. Healthcare...
optimization, compliance, and analytics platforms (Calabrio, TelStrat). Experience operating within managed services and offshore...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
using Microsoft Office, PowerPoint, and Excel Experience with Calabrio WFM tool Experience with Avaya systems Crystal...
with Calabrio WFM and Cisco WebEx. (Preferred) Physical Demands and Working Environment: The physical demands and working...
Knowledge of forecasting and scheduling methodologies Advanced working knowledge of workforce management software (Calabrio...
integration/configuration. Proficiency with WFM platforms (e.g., Genesys WEM/WFM, NICE, Verint, Calabrio) and RTA tools...