. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards...
dashboard across the portfolio, measuring key customer health metrics such as NPS (Net Promoter Score), CSAT (Customer... leadership for enterprise customers while enabling scalable, automated solutions for mid-market and smaller customers Partner...
with Engineering, Problem, Incident and Security management teams to resolve issues and ensuring solutions are viable and consistent... positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3...
and Customer Service on execution and tracking of NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys. Assist in...-driven, customer-first, detail-oriented approach to finding solutions Experience clearly and effectively documenting...
, CSAT scores, and SLA metrics Play a lead role in the development of technical support engineers from a career... jargon and complex data into practical solutions that improve outcomes for our clients....
: new logo, accounts, executive stakeholder, C level, project/program, technical, solutions, client, QBR, CSAT, portfolio...Who we are: Axtria is a global provider of services and solutions in data analytics, business consulting and software...
WHO WE ARE Founded in 1985, Seagull Scientific, LLC (“Seagull” or the “Company”) provides software solutions... skills to identify problems, find solutions, and improve relationships. You will play a key role in ensuring our customers...
. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and propose solutions. Proven... customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases...
and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate....) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases...
Operations Net Promoter Score (NPS) and Customer Satisfaction (CSAT) insights. Your area of listening will be focused in terms... and CSAT as key performance metrics. Fluency with dashboard requirements and planning in line with multiple stakeholder needs...