, Email, etc.). Hands-on experience integrating OSvC with COTS platforms and cloud telephony systems (Genesys, IVR, SMS, CTI toolbar options...
, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and analytics...
contact-center platforms. Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp... preferred of the position Expertise in customer-information systems, IVR, CTI, and real-time data analytics. Strong grasp...
Information (CTI) identification, Critical Program Information (CPI) assessments, Critical Function (CF) analysis, supply chain... and ensure the plan is satisfactorily implemented at Government as well as contractor facilities where CTI and/or CPI reside...
. RESPONSIBILITIES Provide RTP engineering analysis, including Controlled Technical Information (CTI) identification, Critical Program... as well as contractor facilities where CTI and/or CPI reside. Conduct CPI Surveys, CPI Assessments, and CTI identification...
and chatbot are required. Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent...
, intentional action-oriented goal plans based on the CTI model, with a focus on achievement of housing stability. Implement...
, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition...
: Home health and psychiatric nursing background preferred. Training in Coleman CTI or other coaching modality is preferred...
: Home health and psychiatric nursing background preferred. Training in Coleman CTI or other coaching modality is preferred...