Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight.... Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot). Working knowledge of technical...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
architecture experience with GTM SaaS solutions such as Zendesk, Salesforce, Adobe, Oracle, Gainsight, BigCommerce, Shopify 10-15...
in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred Ability to distill complex issues...
, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. Basic Qualifications Ability... skills. Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure...
Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight.... Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot). Working knowledge of technical...
. Documenting all activity in a Customer Success Roadmap through Gainsight (internal Customer Relationship Management tool...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. Basic Qualifications Ability... skills. Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure...
development (e.g., Gainsight, WalkMe) Lead change management initiatives and ensure successful implementation Create and execute...