Project: Post-Go-Live Support & Configuration Zendesk Implementation Duration: 1-2 year contract Start: ASAP.../functional application support, systems analysis, consulting, or SaaS experience. Hands-on Zendesk configuration...
Our client runs a high-volume customer support operation on Zendesk, and the platform is the backbone of how thousands... of patients get help every day. You'll own the Zendesk instance end to end — keeping it fast, clean, and smart — so support agents...
, CRM, and support platforms such as Zendesk and Salesforce. Strong analytical skills and the ability to turn data...
and manage a knowledge base from scratch (Zendesk, Gladly, Help Scout, Notion, Guru, or similar), organizing content...
, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti...
, Sheets) and CRM systems (Salesforce, Zendesk, etc) Experienced with CRM systems Experience That's a Plus Deep...
-user training sessions in a client facing environment. Previous experience with service desk software (SalesForce, Zendesk...
│ Trello│ZOHO│Microsoft Office Suite │Google Suite│WebEx│Zoom│Zendesk│SalesForce│Live Chat│SaaS│Various CRMs│Slack│Jira...
delivery and releases Experience with CRM platforms such as Salesforce Service Cloud or Zendesk Familiarity with contact...
. 3. Customer Service Analytics CS Performance Tracking: Analyze data from our Customer Service platforms (e.g., Zendesk...