with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce..., chat, email, social, etc.). Define and implement integration strategies with Genesys Contact Center, leveraging...
with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce..., chat, email, social, etc.). Define and implement integration strategies with Genesys Contact Center, leveraging...
of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Lead the design, implementation... CRM analytics, reporting, and customer experience measurement using tools like Oracle BI or Genesys reporting...
must have recent hands-on experience leading telecom migration programs. Genesys experience is not required. Cloud experience... to Have Genesys experience optional including cloud implementations Experience migrating from Avaya to a cloud contact center...
and reporting (e.g., Oracle BI, Genesys reporting)....
+ years with telephony platforms (Cisco/WebEx, NICE, Genesys, etc.) 3+ years in workforce planning, forecasting, or analytics...
unit, Genesys Aerosystems, located in Mineral Wells, TX. Genesys Aerosystems delivers customer-focused technologies...
. Experience in Amazon Connect, Genesys, or LivePerson would be preferable. Ability to communicate effectively and experience...
: Collaborate with IT on the integration of CallMiner with our contact center platform (e.g., Genesys, Five9, NICE CXone), CRM (e.g...
Developer Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys... Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency. Key...