Contact Center Architect
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...
. CCaaS/omnichannel platform experience. Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar. State government....ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar. State government or healthcare domain experience. CBAPPMIPBAAgile...
. Experience with Workforce Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions. Experience...
, and conversational AI journeys using Dialog flow CX. Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX...
and how architecture supports them Experience with retail and consumer platforms such as Hogan (mainframe core), Genesys (contact center...
with microwave, electromagnetic, and high-speed digital tools and simulators such as ADS, HFSS, Genesys, FEKO, HyperLynx, and Ansys...
, and engineering teams to define, document, and deliver customer experience solutions leveraging Google Dialogflow CX, Genesys Cloud CX... solutions leveraging Google Dialogflow CX, Genesys Cloud CX, and telecom platforms. Key Responsibilities: Gather...
, Genesys, or Cisco telephony platforms and their migration to cloud-based enviro...
. CCaaS/omnichannel platform experience. Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar. State government....ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar. State government or healthcare domain experience. CBAPPMIPBAAgile...
with VoC, contact center, journey analytics, or experience management platforms such as Qualtrics, Medallia, Genesys...