with strong expertise in Service Cloud, Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce..., chat, email, social, etc.). Define and implement integration strategies with Genesys Contact Center, leveraging Salesforce...
Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven..., integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational...
projects. You will report to the Engineering Manager and will have an onsite work schedule at our business unit, Genesys... Aerosystems, located in Mineral Wells, TX. Genesys Aerosystems delivers customer-focused technologies and customized solutions...
analytics and reporting (e.g., Oracle BI, Genesys reporting)....
, or be able to provide the documents when requested. Hands-on experience with Genesys Workforce Management system. Department... and assignments of the position. They will manage schedules, shifts, shift bids, leave requests, and reports within the Genesys...
shift (have to work both). Hospital: Ascension Genesys Location: Grand Blanc, MI GENERAL SUMMARY: Perform a variety... of education or experience, if applicable. Additional Information Organization: Henry Ford Health Genesys Hospital Department...
Ability to persuade, negotiate or influence. Knowledge of database software. Cohere Experience, Genesys and Bluesteps...
design, development, and deployment of cloud-based contact center solutions like Genesys Cloud and AWS Connect. Build the... is required Certification in Genesys Cloud / AWS Connect and AI is preferred Experience and Skills: Required: Brings over 10 years...
Technical Skills · Strong knowledge of CCaaS Software Solutions, Genesys and Five9. · Strong knowledge of telephony, telecom...
, Genesys, Avaya, NICE etc. Minimum of 3 years of experience in aligning technology capabilities with contact center...