processes, carrier/vendor coordination, and contact center platforms including Genesys and Amazon Connect. For immediate...
stack (Genesys today, Amazon Connect migration underway). Works from established runbooks, participates in incident bridges... center runs in a hybrid state (Genesys now, Amazon Connect migration underway), with disciplined incident response and change...
About the Role: Genesys is seeking a highly experienced Principal Solutions Architect to lead enterprise architecture...
engagement initiatives. Required Skills: Experience with CCaaS/Contact Center technologies (Five9 preferred, otherwise Genesys... Candidate Profile: Five9/GECX experience (highest priority) Genesys, IVR, or Contact Center/CCaaS experience Strong Google...
with conversational AI platforms (e.g., Dialogflow, Lex, Rasa, Genesys, NICE, Twilio) and CCaaS/IVR Integrations Familiarity with LLM...
with Microsoft Office Suite or related software Preferred Bachelor’s degree Experience with Salesforce, Genesys and Chat...
engagement initiatives. Required Skills: Experience with CCaaS/Contact Center technologies (Five9 preferred, otherwise Genesys... Preferred Candidate Profile: Five9/GECX experience (highest priority) Genesys, IVR, or Contact Center/CCaaS experience Strong...
., Dialogflow, Lex, Rasa, Genesys, NICE, Twilio) and CCaaS/IVR Integrations Familiarity with LLM evaluation, guardrails...
, Genesys Cloud, RingCentral, or similar technologies Experience designing and configuring IVRs, routing strategies, queues...
origination systems (LOS), and CCaaS platforms. Experience modernizing contact center platforms (e.g., Genesys, NICE, Amazon...