potential What You'll Do: Monitor real-time performance for inbound phone, chat, and back-office queues using NICE, Genesys... patterns in queue behavior. Preferred Qualifications Exposure to workforce platforms (NICE, Genesys, Oracle, Tableau...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...