AI Contact Center & Virtual Agent Engineer
with contact center platforms (e.g., NICE CXOne, Genesys, Five9, Amazon Connect, or equivalent). Hands-on experience...
with contact center platforms (e.g., NICE CXOne, Genesys, Five9, Amazon Connect, or equivalent). Hands-on experience...
or insurance data analysis experience Preferred Software and Other Tools: DB2 skills. Knowledgeable of Cohere Health, Genesys...
support capacity Supplemental education and/or experience in working within and support of Genesys and Salesforce Telephony..., Genesys, Salesforce, and related systems development technologies....
Familiarity with telephony services such as Amazon Connect, Genesys, NICE, Five9, or similar platforms Knowledge of NLP models...
On Bonus: $10,000 Department: CVC 3 South Telemetry Location: Henry Ford Genesys Hospital · Provides leadership in the...). Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGH Telemetry Unit Shift: Night...
and optimizing knowledge architecture for AI tools like Sierra and Genesys Copilot. Report knowledge metrics and drive continuous... systems (e.g., Salesforce, Genesys). Data-Driven Focus: Advanced ability to interpret and leverage CX metrics (e.g., AHT, FCR...
. Monitor the Genesys Cloud wallboards and reports and manually skill Benefit Specialists. Monitor phone recordings for accuracy...
. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills and Qualifications - Prior vendor...
. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills and Qualifications - Prior vendor...
. - Prior Quality Assurance (QA) experience. - Experience with Genesys. Preferred Skills and Qualifications - Prior vendor...