and recovery. Job Details Facility: Henry Ford Health Genesys Hospital Location: Grand Blanc, MI 48439 Contract Length: 13...
for integrating with Databricks Platform, AWS Cloud, Genesys Cloud, Salesforce CRM, Salesforce CRM Analytics, Salesforce Data Cloud...
potential What You'll Do: Monitor real-time performance for inbound phone, chat, and back-office queues using NICE, Genesys... patterns in queue behavior. Preferred Qualifications Exposure to workforce platforms (NICE, Genesys, Oracle, Tableau...
), and regulatory requirements. Vendor & Technology Oversight Familiarity with IVR platforms and ecosystems (Avaya, Genesys, Nuance...
- Expert with call center staffing tools (i.e. Genesys WFM) - In depth understanding of staffing models (i.e. Erlang...
, including routing, screen pops, and voice bot handoff. Evaluate CTI technologies (Genesys, Amazon Connect, Five9) and define... platforms (Genesys, Amazon Connect, Five9). Familiarity with Performance Analytics, Predictive Intelligence, and AI governance...
-Based Systems Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Join Maximus and turn...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...
, Genesys, etc..) - Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions... following: - Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified...