in the following Contact Center as a Service products: · Genesys Cloud CX administrators · NICE CXone administrators...
functionality of Genesys WFM software (forecasting, scheduling, and maintenance) Analyze contact center performance data... communication skills are essential Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD...
in the following Contact Center as a Service products: ·Genesys Cloud CX administrators ·NICE CXone administrators...
, vacation, and voluntary time-off (VTO) using automated tracking systems Update skill levels in Genesys and integrate AI-driven...
or packaged offerings for cloud platforms · Familiarity with other contact center solutions (e.g., Genesys, NICE, Five9...
EXPERIENCE: Government contract experience is a strong plus. Contact Center application experience (e.g., Genesys, Amazon...
Code repository and change management systems Desired Experience GitLab, Jenkins, Groovy and Tomcat Genesys Voice...
, SiriKit and other NL tools SoX, Audacity or similar audio utilities Nuance Speech Server, Nuance License Manager, Genesys...
applications Desired Experience GitLab, Jenkins, IntelliJ. Bash, Groovy and ZSH scripting Genesys Voice Platform (GVP...
within a team and in isolation Desired Experience managing implementations of Genesys or cloud based contact center platforms...