, and CI/CD Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA...
initiatives involving systems such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar platforms. Stakeholder..., and stakeholder engagement skills. Preferred Qualifications Hands-on experience supporting CCaaS platforms such as Genesys Cloud...
, or Contact Center technologies Background working with enterprise platforms (e.g., Salesforce, ServiceNow, NICE, Genesys...
met (for example, security, performance, maintainability, scalability, usability, and reliability) Knowledge of Genesys Cloud, NICE...
and implementation of CCaaS and CX AI platforms (e.g., Genesys, NiCE, Google CCAI, AWS) Support adoption and deployment... AI platforms, such as: Genesys NICE (CXone) / Cognigy Google CCAI AWS Connect Experience designing and deploying AI pilots...
/Copilot for Service, Article Recommendations). Contact center integration (CTI, Amazon Connect/Genesys/Nice). Certifications...
, but if they have experience in other tools such as Genesys or NICE they may carry over) 路 Some javascript experience (Preferred) 3. Hands...
Knowledge of contact center platforms (Genesys, NICE, Five9, Zoom, etc.) Experience 10+ years in roles...
Genesys Cloud CX platform for contact center operations. Oversee Microsoft Teams and Zoom video conferencing and telephony... Engineer Associate, Genesys Cloud CX Professional Certification, ITIL Foundation v4, Project Management Professional (PMP...
clearance. Qualifications We Prefer: Experience in system’s level software tools including Keysight Genesys or SystemVue...