Manager, Business Consulting, AI
-solving ability with a bias for action Preferred Qualifications Experience with NICE, Genesys, Five9, or other CCaaS...
-solving ability with a bias for action Preferred Qualifications Experience with NICE, Genesys, Five9, or other CCaaS...
clearance. Qualifications We Prefer: Experience in system’s level software tools including Keysight Genesys or SystemVue...
on Five9 or Genesys cloud contact center platforms Experience supporting large-scale, multi-site deployments (100+ locations...
., Genesys, NICE, Amazon Connect, Salesforce, Kore.ai) and AI-enabled service capabilities such as agent assist, knowledge...
and modeling tools such as HFSS, CST, ADS, Genesys and/or AWR ECAD design experience using software suites such as Cadance...
and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX... of telecommunications and Genesys Cloud CX and Workforce management platforms. Primary Responsibilities Design, implement, and maintain...
-to-have skills but are not required) Experience with Genesys Cloud CX and/or Genesys Architect or certification for the same Mobile...
phases. Use Relatics, Genesys, DOORS, ComplyPro or similar tools to manage requirements and maintain full lifecycle...
CCaaS & Contact Center Expertise Hands-on experience designing or implementing CCaaS platforms, such as NICE CXone, Genesys...
and other related technologies. Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues...