), and regulatory requirements. Vendor & Technology Oversight Familiarity with IVR platforms and ecosystems (Avaya, Genesys, Nuance...
- Expert with call center staffing tools (i.e. Genesys WFM) - In depth understanding of staffing models (i.e. Erlang...
for integrating with Databricks Platform, AWS Cloud, Genesys Cloud, Salesforce CRM, Salesforce CRM Analytics, Salesforce Data Cloud...
potential What You'll Do: Monitor real-time performance for inbound phone, chat, and back-office queues using NICE, Genesys... patterns in queue behavior. Preferred Qualifications Exposure to workforce platforms (NICE, Genesys, Oracle, Tableau...
, requests through internal system (Genesys call & screen recording) - Documenting & scoring calls, emails and requests...
, requests through internal system (Genesys call & screen recording) - Documenting & scoring calls, emails and requests...
-Based Systems Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). Join Maximus and turn...
, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations Build...-based contact center technologies Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing...
tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys, etc.). CONDITIONS OF EMPLOYMENT: TS/SCI w/Poly...
, or conversational application development. CTI & Omnichannel Technologies Familiarity with platforms such as Genesys, NICE...