Workforce Manager - Scheduler
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
and recovery. Job Details Facility: Henry Ford Health Genesys Hospital Location: Grand Blanc, MI 48439 Contract Length: 13...
potential What You'll Do: Monitor real-time performance for inbound phone, chat, and back-office queues using NICE, Genesys... patterns in queue behavior. Preferred Qualifications Exposure to workforce platforms (NICE, Genesys, Oracle, Tableau...
, including routing, screen pops, and voice bot handoff. Evaluate CTI technologies (Genesys, Amazon Connect, Five9) and define... platforms (Genesys, Amazon Connect, Five9). Familiarity with Performance Analytics, Predictive Intelligence, and AI governance...