enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... / Nice-to-Have Skills Experience integrating with Genesys, Twilio, WebRTC services. Prior work on enterprise-scale...
someone successful in this role (not required): Knowledge of the ServiceNow Platform Knowledge of the Genesys phone system Project management...
/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
, ServiceNow, NiCE, Genesys, Amazon Connect, Kore.AI. Experience with CCaaS: ACD/IVR, Omni-Channel routing, Analytics, WFM...
, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR...
Experience with Salesforce, PowerBI, and/or Genesys Travel Percentage: 20% Stryker Corporation is an equal opportunity...
with medical terminology preferred. Additional Information Organization: Henry Ford Health Genesys Hospital Department...
to Friday and every other weekend Hospital: Henry Ford Health Genesys Location: Grand Blanc, Michigan GENERAL SUMMARY...: Henry Ford Health Genesys Hospital Department: Emergency Services Admin 001 Shift: Night Job Union Code: Not Applicable...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...