, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud...
(Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery...
center platforms (Amazon Connect, Genesys, NICE, etc.). Strong understanding of telephony fundamentals, SIP, call routing...
(outlook, teams, etc.), Genesys, Computrition, Epic EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
and technical guidance to junior members of the network engineering team Skills: Mandatory Skills : Genesys Contact-Center, HP...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
including MSP, Director, ICE Portal applications, phone system applications (Genesys, Televioce), reports and data, system...
development of automation testing using tools like Hammer (for IVR testing). Contribute to the quality assurance of Genesys Cloud...
phone, maintaining confidentiality and discretion. Utilizes the state Genesys call system to document calls, performs...