Product Manager / Consultant (Interactive Voice Response (IVR) & Call Routing)
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
evaluation frameworks, Genesys/Twilio \n $140,000 - $190,000 a year \n We believe: Diversity is a competitive advantage...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
and CCaaS platforms (e.g., Amazon Connect, Cisco, Genesys, Five9, Nice etc.) as well as communication tools for voice, video...
, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations Build...-based contact center technologies Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing...
to apply. System experience: CCaaS Platforms: NICE CXone (preferred), Genesys Cloud, Five9 Conversational AI: Cognigy (preferred...), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...
with Cisco, Genesys, Avaya and/or other OEMs Colaboration / CX / Data Center / Enterprise Networking / Security /Iinfrastructure...
Frequency Structure Simulator (HFSS) or equivalent SystemVue/Genesys or equivalent Advanced Design System (ADS...
, ideally in outbound environments. CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. AI/ML...
to apply. System experience: CCaaS Platforms: NICE CXone (preferred), Genesys Cloud, Five9 Conversational AI: Cognigy (preferred...), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio...