(outlook, teams, etc.), Genesys, Computrition, Epic EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M...
, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
including MSP, Director, ICE Portal applications, phone system applications (Genesys, Televioce), reports and data, system...
to products such as Avaya, Cisco, and Genesys Complete SIT testing, document results, develop and write scripts, MOP and low...
and technical guidance to junior members of the network engineering team Skills: Mandatory Skills : Genesys Contact-Center, HP...
phone, maintaining confidentiality and discretion. Utilizes the state Genesys call system to document calls, performs...
development of automation testing using tools like Hammer (for IVR testing). Contribute to the quality assurance of Genesys Cloud...
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
and CCaaS platforms (e.g., Amazon Connect, Cisco, Genesys, Five9, Nice etc.) as well as communication tools for voice, video...