and manages CCaaS platforms (e.g., NICE CXone, RingCentral, Five9, Genesys, AWS Connect) Leverages Omnichannel tools (voice...
. Demonstrate the ability to use typical call center systems such as Genesys and maintain a working understanding of the Child Care...
Technical Skills · Strong knowledge of CCaaS Software Solutions, Genesys and Five9. · Strong knowledge of telephony, telecom...
of Delta’s product lines desired Systems proficiency (SAP, Salesforce, and MS Office) Genesys Phone system experience...
Technical Skills · Strong knowledge of CCaaS Software Solutions, Genesys and Five9. · Strong knowledge of telephony, telecom...
), radwell.com, Genesys Cloud (CTI/IVR/screen-pop), and marketing cloud, & data platforms. o Select and govern integration....com, Genesys, payments, tax, shipping) using reliable patterns (Platform Events, CDC, queues, middleware). o Observability...
& product to scope integrations (Epic/Cerner/athena via FHIR/HL7, telephony like Genesys/NICE/Five9/Cisco), and ensure... (Epic, Oracle Health/Cerner, athena) and contact-center stacks (Genesys/NICE/Five9/Cisco). Ability to translate call-center...
, Simulink, Keysight Genesys, HFSS, and/or CST Adept in electrical and RF measurement techniques and proficient in using...
service and helpdesk applications (CRM, Genesys, etc.). Experience with cloud platforms such as AWS, Azure, or Google Cloud...
Genesys GENERAL SUMMARY: Under the direction of the Director or Manager of Unit, provides clinical support at the unit... to disgruntled/unsatisfied patients and/or their families. Additional Information Organization: Henry Ford Health Genesys...