· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based...
· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based...
center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). Strong understanding...
with workforce management platforms and contact center platforms (e.g., Genesys). Experience implementing or integrating CRM/service...
). · Background in contact center technologies such as Avaya, Genesys, or Twilio...
of workforce management experience in a call center environment. Proficiency with WFM software (Genesys Cloud, Verint, Kronos...
in multi-threaded and multi-process systems Electrical simulation (e.g., PSPICE, HSPICE, LTSPICE, SPICE, Genesys...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...