integrations across: ○ Telephony/IVR platforms (e.g., Genesys, NICE, Verint, Cisco, SBC’s, Avaya) ○ Transmit Security platform...
Organization: Henry Ford Medical Group Genesys Department: AMGG Bedi D Shift: Day Job Union Code: Not Applicable Additional...
, leveraging automation, AI, and analytics (e.g., ServiceNow, Salesforce, Genesys, AI platforms) to modernize support and drive...
. - Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc - Current...
Technology Exposure Netic ProBook Five9, Genesys, NICE, or similar platforms Conversational AI and Voice AI technologies KPI...
Proficiency with CRM platforms, telephony systems (e.g., Five9, Genesys, Avaya), and workforce management tools Excellent...
experience and knowledge with IMPACT, GovConnectIowa, Genesys Cloud, Business Objects, Audit Component, Google products...
Time/Flex shifts, 4 AM - 4:30 PM, and every other weekend Hospital: Henry Ford Genesys Location: Grand Blanc, Michigan.... Experience in a union environment. Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGH...
member, provider, broker, and group experiences across portals and platforms such as Microsoft 365, Nuance, Genesys, IVR...
initiatives Experience with ServiceNow integrations and API integrations Experience with Genesys, NICE CXone, Amazon Connect...