Organization: Henry Ford Genesys Ambulatory Health Services Department: HFGAHS FP EFC Shift: Day Job Union Code: Not Applicable...
leveraging Amazon Connect and AWS services Act as SME for Amazon Connect (primary) and Genesys Cloud/Engage or NICE (secondary..., configuration, and deployment teams across Amazon Connect and Genesys environments Ensure adherence to AWS Well-Architected...
license number during the application process Additional Information Organization: Henry Ford Medical Group Genesys... Department: AMGG Commet J Henry Ford Health Location: Henry Ford Genesys Hospital Shift: Day Job Union Code: Not Applicable...
, and operational activities within ServiceNow Participate in the Genesys phone queue and provide support to internal customers...
., Talkdesk, Genesys, NICE, Five9, or AWS Connect) and WFM systems. WFM Concepts — Solid understanding of forecasting, scheduling...
or experience, if applicable. Additional Information Organization: Henry Ford Genesys Ambulatory Health Services Department...
Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist... across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE) Experience partnering with Workforce Management and Quality...
tools: Mentor DX Designer or equivalent High Frequency Structure Simulator (HFSS) or equivalent SystemVue/Genesys...
or Genesys Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship...
, reporting, and analytics platforms including Genesys and ShiFox 2.0 Serve as the operational lead for workflow scalability...