platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar. Experience working in large, matrixed, multi...
and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX. Expert... Preferred Certifications Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys Footer Applicants...
functionality Integrate Experience Cloud with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C...
with clarity and confidence. Bring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience...
or Genesys Footer Applicants must be currently authorized to work in the United States without the need for visa sponsorship...
contact center modernization (cloud call-center migrations from Genesys, FICO, on-prem voice platforms) Execute a recurring...
with Salesforce Data Cloud, Marketing Cloud, and other internal systems (e.g., Genesys C Cloud, MuleSoft, Hogan) Configure Experience...
Posting Date 06/02/2026 1 Genesys Pkwy, Grand Blanc, Michigan, 48439-8065, United States of America Start your RN...
/Branches Routers and Switches Good to Have Skills : Arista DC/Branch Routers and Switches, Avaya Contact-Center, Genesys...
Microsoft Dynamics 365 (CRM), Notion (Project Management), Confluence & Jira (Knowledge Base and Ticket Management), Genesys...