with VoC, contact center, journey analytics, or experience management platforms such as Qualtrics, Medallia, Genesys...
On Bonus: $10,000 Department: Surgical, Oncology, General Medicine, Hospice (2S) Location: Henry Ford Genesys Hospital... certification (BCLS). Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGH Med Surg 2S...
Cisco Customer Voice Portal (CVP) Webex Contact Center and Webex Contact Center Enterprise AWS Genesys Five9 Twilio...
On Bonus: $10,000 Department: Float J Labor & Delivery, Special Care Nursery, and Postpartum Location: Henry Ford Genesys... of Nursing. Health care provider certification (BCLS). Additional Information Organization: Henry Ford Health Genesys...
(Genesys → AWS Transcribe → Bedrock) Define LLM strategy (model selection, inference patterns, embeddings) Lead integration... architecture with: Genesys (WebSocket, real-time audio) Corebridge APIs (Participant, Account, Call History) Snowflake Secure...
, NWN, Waterfield) is a massive plus. Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys...
platforms such as Genesys Cloud, NICE CXone, Amazon Connect, Five9, or similar. Experience working in large, matrixed, multi...
required Additional Information Organization: Henry Ford Health Genesys Hospital Department: HFGRMC FP EFC Shift: Day Job Union Code...
from Genesys to NICE), increased adoption of AI-driven capabilities, and customer experience optimization. We are seeking a Sr... within a data organization, supporting platforms such as Genesys, NICE, or similar ecosystems. Experience supporting AI-enabled...
, containment, and graceful escalation to agents. Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys...