-channel customer support (phone, SMS, chat, and email). Tech-savvy, with familiarity in Zendesk, Shopify, Gorgias, and Slack...
communication platform, Gorgias, including but not limited to: Regularly updating macros, tags, ticket fields, contact reasons... of e-commerce customer service experience;A Gorgias expert Deep familiarity with Shopify platform Loop expert a plus Superb...
record and track comments and complaints via Gorgias Cross function collaboration to problem solve Handling Returns...
of Tableau, Gorgias, or Shopify are a plus. Strong Communication Skills: You are perceptive, nuanced, concise and empathetic...
client service platform, Gorgias;email;and phone) and quickly resolve any escalated client questions needing deeper... across owned channels, including website client service platforms (Gorgias), email, and phone. Provide “surprise & delight...