Executive Assistant
evaluate and set up our shared inbox platform (Microsoft shared mailboxes, Front, Missive, Help Scout, Gorgias, or similar...
evaluate and set up our shared inbox platform (Microsoft shared mailboxes, Front, Missive, Help Scout, Gorgias, or similar...
, and delivering luxury guest experiences You're tech-savvy with tools like Shopify, Bloom, Gorgias, TOCK and Microsoft Office You're...
like Shopify, Gorgias, or similar platforms Key Traits Ownership mindset — you treat the function as your own Structured...
across teams 2. Systems & Process Optimization Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo...
, Gorgias, or similar platforms Key Traits Ownership mindset Structured and detail-oriented Proactive and solution-driven...
customer service contractor and the Gorgias support function. Develop SOPs, macros, and communication standards that feel...
2. Systems & Process Optimization Align and optimize: Shopify 3PL (Quiet / Stord) internal tools (Gorgias...
, SOPs & Documentation Own the macro library in Gorgias (our CRM) — updating, retiring, and creating macros as processes... — not just as a user, but as someone who can build things in it. You'll need to be fluent across: Gorgias (our CRM) Google...
multi-site or multi-vendor CX operations Comfort with helpdesk and telephony platforms — Gorgias and Aircall experience...
quickly Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive) Experience with or ability to quickly master: Gorgias...