with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk). Proficient with Mac OS and Google Workspace (Docs, Sheets...
(Gorgias, Shopify, and Clickup preferred) Proficient in collaborative and organizational tools, such as Slack, Microsoft...
platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED...
platform experience is a plus (Zendesk/Gorgias/Kustomer/similar). Education and Experience: High school degree or GED...
needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM...
that sharpen product knowledge, service skills, and consistency. Leverage Tools: Maximize efficiency with platforms like Gorgias... development skills. Strong communicator with conflict resolution expertise. Proficient in Gorgias, Zendesk, Shopify, Recharge...
Communications Continuous improvement of agentic responses for accuracy and next step decision from member tickets in Gorgias... assignments in Gorgias Audit customer communications (email, phone, chat, etc.) to ensure tone, accuracy, and consistency...
and work management tools (Gorgias, Shopify, and Clickup preferred) Proficient in collaborative and organizational tools...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...
and optimizing CRM, helpdesk, or contact center platforms (e.g., Zendesk, Gorgias, Salesforce Service Cloud). Experience developing...