What You'll Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations...
across email, chat, social media, and Gorgias to ensure timely and consistent responses. Train new hires and develop ongoing training... or customer support management (e-commerce or retail preferred). Strong working knowledge of Shopify, Gorgias, and social...
and Engineering to close feedback loops Proficient in Gorgias, Talkdesk, Shopify Benefits Full-time Apple computer and all the...
AI solutions with support CRMs such as Zendesk, Gorgias, and Kustomer, including configuring workflows, ticketing logic, and data...
(Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive...
maximize sales and stock health. Provide product and technical support to dealers and consumers (via Gorgias). Support new...
. Familiarity with Shopify, Gorgias, Klaviyo, or Loop is a plus. Work Environment This role is remote so you'll need a reliable...
Do Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs...
with CRM systems or platforms like Shopify, Gorgias, or Amazon Seller is a bonus A team player who aligns with Spring Footwear...
and Engineering to close feedback loops Proficient in Gorgias, Talkdesk, Shopify Benefits Full-time Apple computer and all the...