, and delivering luxury guest experiences You're tech-savvy with tools like Shopify, Bloom, Gorgias, TOCK and Microsoft Office You're...
like Shopify, Gorgias, or similar platforms Key Traits Ownership mindset — you treat the function as your own Structured...
across teams 2. Systems & Process Optimization Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo...
, Gorgias, or similar platforms Key Traits Ownership mindset Structured and detail-oriented Proactive and solution-driven...
customer service contractor and the Gorgias support function. Develop SOPs, macros, and communication standards that feel...
2. Systems & Process Optimization Align and optimize: Shopify 3PL (Quiet / Stord) internal tools (Gorgias...
, SOPs & Documentation Own the macro library in Gorgias (our CRM) — updating, retiring, and creating macros as processes... — not just as a user, but as someone who can build things in it. You'll need to be fluent across: Gorgias (our CRM) Google...
multi-site or multi-vendor CX operations Comfort with helpdesk and telephony platforms — Gorgias and Aircall experience...
quickly Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive) Experience with or ability to quickly master: Gorgias...
customer experiences? Day-to-Day Project Tasks: Support customers via chat, email, and phone through Gorgias, Zendesk...—ideally on the first contact! What We’re Looking For: Previous CRM experience required (Gorgias or Zendesk a big...