and communicate guest feedback via HySat, Medallia, and WeCare platforms to identify trends and service opportunities...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Has deep understanding of P...
Management Systems and other pertinent software as assigned including by not limited to Control Panel, GXP, Medallia...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer Develops... and Medallia SKILLS An ability to think clearly and incisively about strategic CX issues related to client’s business needs...
Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
Job Description: Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning... SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions...