Business Analyst
with modern technology platforms such as Salesforce or ServiceNow. Experience supporting or implementing AI-related initiatives...
with modern technology platforms such as Salesforce or ServiceNow. Experience supporting or implementing AI-related initiatives...
API-based integrations between various enterprise systems, including ServiceNow, Kafka, and OTEL Collector, to enhance... flows for observability and monitoring pipelines Understanding of the ServiceNow platform and ITSM processes Familiarity...
. Deep knowledge of AWS Connect features, APIs, and integrations with CRM and ticketing platforms (Salesforce, ServiceNow...
best practices. Extensive hands-on expertise with ITSM platforms, including EasyVista and ServiceNow;strong understanding of CMDB..., ServiceNow, Root Cause Analysis, Azure, AWS, Microsoft 365, Entra ID, Security Operations, Operational Resilience, Salesforce, IT...
Office systems is highly desired - Project Management Professional (PMP) Certification is highly desired - ServiceNow...
improvements aligned with ITIL, ServiceNow, and Commonwealth IT policy standards. Key Responsibilities Monitoring... & Operations Document incidents and problems with full observability context in ServiceNow, including metrics, timelines, and root...
documentation within ServiceNow Ensures all asset updates (assignment, location, classification, lifecycle status) are completed...
to a more automated, standardized Hardware Asset Management solution within ServiceNow. The position balances daily operational execution... Certifications such as ITIL v4, ServiceNow CSA, or Hardware Asset Management certifications are a plus Technical Skills: Working...
, and reusable workflows Experience integrating automation with change/ITSM processes (ServiceNow) Comfortable with Linux...
. • Familiarity with ServiceNow (HR Service Delivery) • Currently enrolled in an HR Degree program. -Interim clearance...