monitoring and alerting solutions in SolarWinds (NPM, NTA, NCM, IPAM), with ServiceNow integration for events, incidents... monitoring. Automate repeatable tasks, maintain runbooks/logs/records per ITIL via ServiceNow, monitor system health/SLAs...
needed. Knowledge of Microsoft Azure Dev Ops (AzDO), GIT, Pipelines and workflows. Experience with BMC Remedy, ServiceNow or other ITSM...
, ServiceNow, Archer. Metrics: Develop and track baseline metrics for policy and standards.///A resilient Business Analyst...
, GitLab, Jenkins Knowledge of additional tools including ServiceNow, Elastic APM, Prometheus, Grafana, SolarWinds, SQL...
systems (e.g., ServiceNow or other ITSM, CMDB, or risk platforms). Implement client-side logic, validations, and dynamic... Archer with ServiceNow or similar ITSM platforms Prior work in information security, risk, or compliance teams Work...
accurate records in HRIS (Workday) and case management systems (ServiceNow). Leave Administration Administer LOA cases (FMLA... improvement initiatives, including enhancements to ServiceNow and Workday workflows. Develop and update playbooks, templates...
+ years in ITSM leadership, service operations leadership, or platform ownership (ServiceNow or similar) Demonstrated ability... Professional preferred) ServiceNow certifications (e.g., CSA, CIS, CAD) or equivalent platform credentials Experience...
) is preferred, but not required. Experience with IT service management or helpdesk software (like ServiceNow, Jira Service...
ServiceNow, handling hundreds of Epic access tickets weekly Prioritize and route requests based on impact, urgency, patient-care... Effective communication and collaboration across teams and vendors Ability to manage high-volume ticket queues in ServiceNow...
to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data...