Experienced Collections Representative - Remote
our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration of employment...
our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration of employment...
, interactive messaging, text, etc.) related technologies: dialer, Verint, workflow tools Understanding of current OCC / CFPB...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
interview via our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in workforce management software (e.g., Verint, NICE, Genesys) and proficiency in Google Office Suite (Gmail, Google Sheets, Google...