and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in workforce management software (e.g., Verint, NICE, Genesys) and proficiency in Google Office Suite (Gmail, Google Sheets, Google...
and trend analysis on workload drivers, hiring needs, and performance metrics using tools such as Excel, Verint, Tableau, and BI... to work under urgency in dynamic environments. Experience with Verint Strategic Planner, Verint WFO, DPA, Speech...
an email to complete a virtual interview via our online interviewing platform/tool, “Verintâ€. This online interview MUST be completed... successful completion of the Verint interview, you will receive an email to complete a system validation to ensure your at home working...
and trend analysis on workload drivers, hiring needs, and performance metrics using tools such as Excel, Verint, Tableau, and BI... to work under urgency in dynamic environments. Experience with Verint Strategic Planner, Verint WFO, DPA, Speech...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...
with Avaya, Verint or other Quality platform Comfortable working in a high-volume role Demonstrated ability to prioritize tasks...