in digital payments, banking, or credit unions is a strong plus. Mastery of workforce management and forecasting tools (Verint...
integrations (Cisco telephony systems, Verint, iEX, B&S) Working with SQL and ETL data applications, including IICS Data...
, Android) Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) Experience migrating legacy premise Contact...
(Cisco telephony systems, Verint, iEX, B&S) Working with SQL and ETL data applications, including IICS Data Integrations...
suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
or advanced degree preferred Proficiency in Excel and SQL;experience with BI and WFM tools (e.g. Verint, NiCE) Strategic...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion...
, LumenVox, Verint, Aceyus) to guide vendor deliverables and evaluate solution options—without needing to code. Ability..., Verint) to monitor IVR performance, identify gaps, and drive continuous improvement. Comfortable defining KPIs, interpreting...