Job Description: At Verint, we believe customer engagement is the core of every global brand. Our mission is to help... of Job Function: Verint is currently seeking a talented and energetic individual as a Business Development representative to play...
within at least one WFM platform (e.g., Genesys, NICE, Verint, Aspect, or similar) Multi-Channel Monitoring: Demonstrated ability to manage...
managing multi-site, multi-queue routing environments. Systems: Advanced, hands-on administrative expertise in Verint WFM...
platform (e.g., Genesys, NICE, Verint, Aspect, or similar) Data & Reporting Skills: Demonstrated experience building...
administration, operations management, or a related field. Experience with WFM software such as Genesys Cloud, NICE IEX, Verint...
BI), and experience with contact center and quality monitoring platforms (e.g., Salesforce, Verint, Genesys, Five9...
working within at least one WFM platform (e.g., Genesys, NICE, Verint, Aspect, or similar) Multi-Channel Monitoring...
managing multi-site, multi-queue routing environments. Systems: Advanced, hands-on administrative expertise in Verint WFM...
(Verint WFM ) tools...
with Verint WFM or Workforce Optimization tools. DevOps exposure (CI/CD, automation scripting). Knowledge of PCI, SOC2...