COL - Customer Service Representative
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
by flagging trends and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias...
Availability for any 8hour shift, including weekends and public holidays Experience with GorgiasGorgias AI Experience using...
shift, including weekends and public holidays Experience with Gorgias & Gorgias AI Experience using Shopify 💻 Equipment...
platforms (e.g., Gorgias, Zendesk) Experience in retail eCommerce or direct-to-consumer operations preferred Proficiency... programs Tools & Software CRM tools: Gorgias, Zendesk Ticketing systems and macro management Learning management systems...
, Loox, Gorgias, etc.). Ensure Shopify apps and backend logic are functioning properly and kept up to date. Backend..., Figma, Trello/Asana, and Gorgias....
workflows, and reduce churn. Use tools such as Gorgias, Aircall, Shopify, Crisp, and Postscript to manage customer interactions...
in Google Sheets / Excel for simple reporting. Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk...
independently in a fast-paced, remote setting Tools and Software: Experience with helpdesk platforms such as Gorgias, Zendesk...
improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias...