implementation, configuration, and continuous improvement of helpdesk platforms (e.g., ServiceNow, Zendesk, Jira Service Management... and implementing helpdesk platforms (e.g., ServiceNow, Zendesk, Freshdesk, Jira Service Management). - Expertise in designing...
using remote support tools such as Remote Desktop, LogMeIn, Team Viewer, Bomgar, etc. is needed. Experience using ServiceNow...
using remote support tools such as Remote Desktop, LogMeIn, Team Viewer, Bomgar, etc. is needed. Experience using ServiceNow...
, including identity management, network security, and data encryption. Incident Management using ServiceNow. Create...
management tools (e.g., ServiceNow). Strong knowledge of Excel. Strong technical background in IT infrastructure, including... Career’s Page: . Keywords: Incident Management, Problem Management, Root Cause Analysis (RCA), ITIL, ServiceNow None...
PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
PCs Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow...
process Working knowledge of ITIL/ServiceNOW High expertise in MS Excel, Project and PowerPoint. Experience in managing...
process Working knowledge of ITIL/ServiceNOW High expertise in MS Excel, Project and PowerPoint. Experience in managing...
ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management;Configuration Management Database.... ServiceNow end user or application development experience preferred. Reporting Relationships Primary Manager: (include...