Salesforce Administrator (Antioquia)
requests within agreed SLA (e.g., 48 hours for standard issues). - Project Delivery Complete Salesforce enhancement projects...
requests within agreed SLA (e.g., 48 hours for standard issues). - Project Delivery Complete Salesforce enhancement projects...
, exception rates, and SLA compliance - Investigate and resolve operational issues such as delivery delays, lost shipments... dashboards, and data analysis - Experience monitoring logistics KPIs such as transit times, exception rates, and SLA performance...
, or improved SLA performance. Metrics, Reporting & Operational Excellence Define and own operational KPIs and service standards... for the support organization. Track and improve key support metrics, including: CSAT SLA performance Resolution time...
, or improved SLA performance. Metrics, Reporting & Operational Excellence Define and own operational KPIs and service standards... for the support organization. Track and improve key support metrics, including: CSAT SLA performance Resolution time...
, recording, and reconciling invoices and payments according to corporate policies and quality standards (SLA/KPI...
, recording, and reconciling invoices and payments according to corporate policies and quality standards (SLA/KPI...
, recording, and reconciling invoices and payments according to corporate policies and quality standards (SLA/KPI...
, recording, and reconciling invoices and payments according to corporate policies and quality standards (SLA/KPI...
, recording, and reconciling invoices and payments according to corporate policies and quality standards (SLA/KPI...