, procedures, contractual SLA’s Assist with Customers request assistance via many channels including, phone, email, and various... web contact methods (chat, e-Services). Documenting all customer interactions in CRM tool in accordance with SLA...
experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications: Experience & Education: +2 years of experience in enterprise SQL software development...
availability SLA environment. Experience with AWS, GCP, Azure is good to have. Knowledge of ETL is a plus. Experience with Unix...
experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...