Technical Support Engineer 2 (HealthTech / EHR)
systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience with APIs...
systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience with APIs...
while maintaining a professional and customer-focused approach;Experience with CRM and support platforms such as Zendesk, Intercom...
(strongly preferred) or similar tools such as Zendesk or Freshdesk Experience supporting hardware or technical consumer...
using ticketing systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience...
like Intercom, Zendesk, GitLab, or CSAT What your routine looks like Helping customers in real-time via live chat (Intercom...
accounting firms is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk...
: Zendesk, Dialpad, or Front Benefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work...
). Systems & Automation: Define and implement tools and workflows (e.g., Zendesk, NPS, macros, routing, self-serve/FAQ, templates... implementing and optimizing CX tools and automation (Zendesk experience preferred). Results-Oriented: Demonstrated success...
with ability to maintain sophisticated brand voice Experience with customer support platforms (Gorgias, Zendesk, or similar...
, both written and spoken. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits 💰...