, Zendesk, or similar) - Comfortable with e-commerce platforms (Shopify preferred) - Self-motivated, detail-oriented...
with clear follow-up actions. Use tools like Asana and ZenDesk to manage tasks and track progress. Collaborate with internal.... Tech-savvy;proficient in Microsoft Office and Teams. Familiarity with Asana and ZenDesk is a plus. Soft Skills: A warm...
, tag, and route tickets;maintain clean views, macros, and templates;support platform transition (Zendesk to Gorgias... experience: Gorgias preferred;Zendesk or similar acceptable with willingness to transition (skills are transferable...
customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls... - Proficiency with Excel, SQL, database queries, ZenDesk - Experience with Salesforce, Zuora or other financial management software...
;Disponibilidad para trabajar en horario rotativo, si es necesario;Experiencia con plataformas CRM (por ejemplo: Zendesk, Salesforce...
como: Microsoft, Oracle, SAP, IBM, Dell, HP. ServiceNow, BMC, Zoho, Freshdesk, Tivoli, Zendesk, Jira, Ivanti, etc. - 2 a 3...
). - Systems & Automation: Define and implement tools and workflows (e.g., Zendesk, NPS, macros, routing, self-serve/FAQ, templates... implementing and optimizing CX tools and automation (Zendesk experience preferred). - Results-Oriented: Demonstrated success...
, Zendesk, or similar) - Comfortable with e-commerce platforms (Shopify preferred) - Self-motivated, detail-oriented...
(Salesforce, HubSpot, Zendesk, etc.) - ✅ Based in LATAM with strong alignment with EST business hours What’s it like working...
resources when needed (videos, Zendesk support guides, blogs, etc). - Identify areas that need further support or documentation...