obsessed : ensuring, in collaboration with the CSM team, the customer satisfaction Fluent in English and French A proven..., Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and grow Excellent organizational skills Proficiency...
, expansion) Implement triggering logic between product and CSM tools Integrate and configure new tools (Stripe, etc.) 3...) Eliminate parallel CSM trackers 4. Forecasting & Metrics Industrialize renewal and NRR forecasting Build visibility on ARR...
, expansion) Implement triggering logic between product and CSM tools Integrate and configure new tools (Stripe, etc.) 3...) Eliminate parallel CSM trackers 4. Forecasting & Metrics Industrialize renewal and NRR forecasting Build visibility on ARR...
(customer journey touchpoints, playbooks, CSM enablement). Enhance our customer education offering (knowledge base articles...
a relationship of trust with all stakeholders: HRs, other IT teams, platforms (CSM)... Staying up-to-date with all releases...
You will develop and enforce your customers' interactions You will become a CSM Referent to at least one Sales' cluster You will lead...' interactions You will become a CSM Referent to at least one Sales' cluster You will lead international OVHcloud's initiatives...
. Aisance avec la donnée et les outils CSM (HubSpot, Planhat…), ainsi que la création de modèles 1:many. Esprit...
. If that is you, join our team! Responsibilities Accounts: The CSM will be responsible for a high volume small spend accounts in either our SMB...
with strategic and complex clients. As a Senior CSM you will be managing more junior team members and partnering with internal teams... Management: Manage a team of CSA/Senior CSA & CSM, the more junior team members Create a healthy, positive and effective team...
platform. 🤝 About our team : You will work in a team of 15 Customer Success Managers and report to a Lead CSM, under the... through public speaking events, testimonials, success stories. Contribute to CSM team structure and customer outreach...